Risk Management

Risk Management

The office of Risk Management is responsible for identifying, evaluating and analyzing potential risks to the City of Peoria.  We recommend appropriate risk control measures and mitigation strategies to reduce risk exposure.  This office is responsible for the purchase and placement of all insurance products, administering the City’s self-insured Workers Compensation program, claims management and safety consultation.

General Liability Claims

If you need to file a claim with the City of Peoria regarding a car accident, pothole, slip and fall, personal injury, personal property damage, etc., there is a Third-Party Administrator that manages those claims. That company is Gallagher Bassett (GB). You can file a claim* by phone at 1-866-996-5096. GB will look at the circumstances of your claim and determine liability in accordance with the Illinois Local Government and Governmental Employees Tort Immunity Act. Once that process is complete, GB will reach out to you by phone or by email with the status of your claim. They will then send you a follow-up letter with the decision.

Claim Contact:

Auto and General Liability Accident Reporting Instructions

All Auto and General Liability incidents after 10/1/2023 should be reported via one of the following methods:

Dedicated toll-free phone number:

Dedicated e-mail address:

Fax number: 

To file your claim by mail submit documentation to:

1411 Opus Place, Ste 400 
Downers Grove, IL 60515

*filing a claim does not guarantee the City will accept liability for this matter