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Telecommunicators are trained to ask specific questions to obtain pertinent information for responders. For medical calls, they must follow a protocol established by the medical director for the Peoria Area EMS System. They must ask a list of specific questions for various types of medical emergencies. For police calls, they are required to ask a series of questions, such as, are weapons involved, suspect descriptions, vehicle descriptions, direction of travel, etc. Remember, because you are being asked questions, it does not mean your call is being delayed. The information is necessary to provide safety to not only you, but for the people who are responding to help you!
Every call that comes into the Emergency Communications Center is assigned a priority by the nature of the call. For example, if a call for loud music comes in, and then a fight in progress, the officers must respond to the fight before handling the loud music complaint.