What should I expect when I call 911?

Telecommunicators are trained to ask specific questions to obtain pertinent information for responders. For medical calls, they must follow a protocol established by the medical director for the Peoria Area EMS System. They must ask a list of specific questions for various types of medical emergencies. For police calls, they are required to ask a series of questions, such as, are weapons involved, suspect descriptions, vehicle descriptions, direction of travel, etc. Remember, because you are being asked questions, it does not mean your call is being delayed. The information is necessary to provide safety to not only you, but for the people who are responding to help you!

Show All Answers

1. What are some reasons to call 9-1-1?
2. What are some reasons not to call 911, and use the non-emergency number?
3. What should I expect when I call 911?
4. Why does there seem to be a delay getting someone to my call for service?
5. What are the non-emergency numbers?